Dewan Hassan
I operate technology.
I improve systems.
I build products.
IT infrastructure professional with enterprise and government experience across endpoint administration, Microsoft technologies, identity and access, service delivery, and cybersecurity — now extending that experience into SaaS and product development.
IT Infrastructure · Systems · Security · SaaS
- Enterprise IT Experience
- 2.5+ Years
- Canada Revenue Agency
- Government IT
- Certified in Cybersecurity
- ISC2 CC
- In Active Development
- 2 Products
Enterprise IT Experience
Canada Revenue Agency
Certified in Cybersecurity
In Active Development
Progression
Systems → enterprise IT → security → products
IT experience that expanded into product building — not a pivot away from infrastructure.
- 01
Systems Foundation
Diploma in Computer Systems & Networking at the College of the North Atlantic — Windows and Linux server administration, networking fundamentals, and hardware troubleshooting.
- 02
Enterprise IT
IT Infrastructure Support Analyst at the Canada Revenue Agency — endpoint administration, identity and access management, and service delivery inside a large government computing environment.
- 03
Security
Cybersecurity exposure through a Sophos firewall internship, followed by the ISC2 Certified in Cybersecurity (CC) credential and continued security operations training.
- 04
Product Builder
IT and security experience extended into building software: LinkMyRole, a career management platform, and Oruniq, a business operating system prototype.
Capabilities
Core capability domains
Infrastructure & Endpoint
Enterprise device support from deployment through end of lifecycle.
- Windows 10/11 administration
- Endpoint administration
- Workstation & laptop deployment
- Device imaging
- Hardware troubleshooting
- Infrastructure upgrades
- Asset & lifecycle management
Microsoft & Identity
Identity, access, and productivity platforms at enterprise scale.
- Microsoft 365
- Active Directory
- Azure Entra ID
- Exchange Online
- Teams & SharePoint
- User provisioning
- Multi-Factor Authentication
- Access management
IT Service Delivery
Structured support operations in high-volume environments.
- Tier 1 / Tier 2 support
- Incident management
- Service requests
- Problem management
- BMC Remedy
- SLA-oriented support
- Root-cause troubleshooting
- Knowledge documentation
Security
Access, endpoint, and monitoring fundamentals grounded in a compliance-driven environment.
- Access control
- Identity security
- Endpoint security
- Security compliance
- Security monitoring fundamentals
- Log analysis
- Malware & virus protection
- Incident escalation fundamentals
Product & Systems Thinking
Applying operational problem-solving to building software products.
- Product strategy
- Requirements
- Architecture
- UI/UX
- SaaS development
- Testing & deployment
- AI-assisted development workflows
Specialized Support
Additional professional experience supporting assistive technology and accessibility needs alongside core infrastructure work.
LinkMyRole — Career Workspace
A career management platform designed to help job seekers organize applications, improve follow-up, evaluate opportunities, and coordinate career progress.
Founder & Developer
- Product strategy
- Application architecture
- UX decisions
- Development
- Deployment
- Ongoing iteration
Enterprise Experience
IT Infrastructure Support Analyst
Canada Revenue Agency — St. John's, Newfoundland and Labrador
June 2023 – March 2025Supported one of Canada's largest enterprise computing environments, serving thousands of users across multiple business units.
Endpoint & Infrastructure
- Installed, configured, and supported enterprise endpoint devices — desktops, laptops, printers, docking stations, and peripherals
- Performed workstation imaging, deployment, patching, and lifecycle management using enterprise deployment tools
- Assisted with infrastructure upgrades, hardware replacements, and workstation refresh initiatives
Identity & Microsoft
- Administered user accounts and access permissions in Active Directory, Azure Entra ID, and Exchange Online
- Managed account provisioning, deprovisioning, password resets, and access modifications
- Administered Multi-Factor Authentication (MFA) enrollment and support
Service Operations
- Delivered Tier 1 and Tier 2 support for hardware, software, and remote access technologies
- Logged, updated, and tracked tickets through the full lifecycle using BMC Remedy (ITSM)
- Diagnosed and resolved incidents using structured troubleshooting methodologies
Security & Compliance
- Supported implementation and enforcement of IT security policies and access controls
- Administered endpoint virus protection and coordinated with vendor support as needed
- Assisted users with cybersecurity best practices and security awareness initiatives
Documentation & Stakeholders
- Authored troubleshooting guides, knowledge base articles, and procedural documentation
- Provided support through phone, email, live chat, remote, and in-person channels
- Collaborated with higher-tier support teams, vendors, and stakeholders to resolve complex issues
Oruniq — Business Operating System Prototype
An early-stage operating system exploring how retailers, wholesalers, distributors, and SMEs could manage inventory, sales, purchasing, and customer relationships from one integrated platform.
Founder & Developer
Technical Ecosystem
Verified technology, grouped by domain
Systems
Windows 10/11 · Endpoint Management · WDS · Citrix Workspace · Remote Desktop · Device Imaging & Deployment · Asset & Lifecycle Management
Microsoft
Microsoft 365 · Active Directory · Azure Entra ID · Exchange Online · Microsoft Teams · SharePoint Online · Multi-Factor Authentication
ITSM
BMC Remedy · ServiceNow · Incident Management · Service Request Management · Problem Management · SLA Management · Knowledge Management
Security
Sophos Firewall · MFA Administration · Access Control · Endpoint Security · Log Analysis · Incident Response Fundamentals
Networking
TCP/IP · LAN/WAN · VPN Support · Wireless Networking · Routing & Switching Fundamentals
Automation
PowerShell · Python (Foundational) · Bash (Academic)
Product
Product Strategy · Requirements & Architecture · UI/UX Design · Testing & Deployment · SaaS Development · AI-Assisted Development
Credentials
Certifications & education
Certifications
ISC2 Certified in Cybersecurity (CC)
ISC2 · March 2026 – February 2029
Cybersecurity Fundamentals Certificate
Digital Nova Scotia (Skills for Hire Atlantic) · August 2025 – November 2025
SOC Level 1 Training
TryHackMe · In Progress
Education
Diploma – Computer Systems & Networking
College of the North Atlantic · September 2020 – August 2022
CGPA 3.84
Current Direction
Growing across infrastructure, security, and product
Continuing to deepen enterprise IT and security practice while actively iterating on LinkMyRole and Oruniq.
Let’s talk about infrastructure, security, or product.
Based in Edmonton, Alberta, Canada. Open to conversations and opportunities.